Refund & Returns Policy

• Physical items have a 7-day cooling-off period starting the day after delivery. This is an inspection period, not a trial — items must be brand-new, unused, with packaging and accessories intact.

• Once the optional permanent binding (NFC write) has been completed, that service has been performed and cannot be undone, so the service fee is not eligible for the unconditional 7-day return. The physical item itself can still be returned if it meets the cooling-off conditions. Genuine defects are not affected.

• Digital goods (video gifts, digital business cards) can be refunded, but once the refund completes the digital card and all of its content are voided and deleted, and cannot be recovered. Please back up anything you want to keep first.

• For defective, incorrect or company-caused returns, we cover shipping both ways. For returns due to personal reasons, the customer covers shipping both ways.

•How to request: sign in at app.omipoka.com → My Orders → open the order → Request Return / Refund. Refunds go back to the original payment method; card reversals typically take several business days up to one billing cycle.

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